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Customer Support

FAQs

Your questions and comments are important to us. Please use the FAQ information below as a guide to understanding our products and policies. If you still have questions that are not listed below, please contact us directly.

Products

  • How much energy does the Pure Ultrafine consume?

    The Pure Ultrafine unit meets energy star standards. It consumes 95 watts an hour on turbo mode, which is about half of the power a normal sized fringe consumes. The unit consumes only 6 Watts on the lowest speed.

  • How much energy does the Pure Compact consume?

    65 Watts on high, 40 Watts on medium, and 35 Watts on low speed

  • Do the Pure Ultrafine and Pure Compact machines remove pollen and/or dust mites?

    Yes, the DFS technology is proven to capture and eliminate all three-pollutant categories including particulate matter, gases and odors, and microorganisms.

  • Where should I place the air cleaning machines?

    We recommend placing the unit in the space that you spend the most time in. The Pure Ultrafine unit is designed to use in larger spaces, covering up to 1200 sq. ft./111.5 sq. m, while the Pure Compact is designed for use in smaller spaces, covering up to 350 sq. ft./33 sq. m.

  • DBA (noise level)

    Pure Ultrafine- 59.2 d(B)a on Turbo, 17.9d(B)a on low
    Pure Compact- 60d(B)a on high, 50 d(B)a on medium, and 40 d(B)a onlow

Returns

  • What is the return policy?

    Returns must be made within 30 days of purchase. There is a 30% restocking fee on all returned items. All prices are in U.S. Dollars. Check and credit card orders are subject to acceptance and collection. Pure Intelligel is not eligible for return.

Orders & Shipping

  • What shipping options are available?

    General shipping via United States Postal Service (USPS) with delivery between 10-14 business days. Or upgrade with United Parcel Services (UPS) for guaranteed delivery time.

  • How will I know when my order has shipped?

    A Pure representative will contact you with shipping information and a tracking number once your order has been shipped.

  • What methods of payment are accepted?

    Pure Spaces accepts all major credit cards including Visa, MasterCard, and American Express, as well as PayPal and PayPal credit.

  • Is financing available?

    Yes, financing is available through PayPal credit, which offers 0% interest for 6 months on purchases over $99.00. Choose the PayPal credit option at checkout.

Owners Manuals

Need more information on your Pure Ultrafine or Pure Compact air cleaning systems? Please download the PDF files below for the Pure Ultrafine and Pure Compact owners manuals.

  • Pure Ultrafine Owner Manual
  • Pure Compact Owner Manual